I was recently helping a college graduate who has a job interview. This time I saved a lot of time by seeking help: ChatGPT. So here is what I did? I gave ChtGPT the Job description and asked what questions can I expect from the employer. I view this as a 80/20 solution. This can help you with 80% of the questions. The other 20% are unpredictable that you will have to think on your feet. I am sure the employer is also using ChatGPT to keep you off balance. Job Description Job Title: Financial Services Representative Company: TopCo Financials (name changed) Are you an experienced and detail-oriented professional with a passion for helping & educating others? TopCo Financials is a nationally recognized Financial Services Firm that hires top-tier talent. We are dedicated to establishing meaningful connections with a diverse clientele. Our Financial Representatives and Financial Advisors proudly serve a wide spectrum of individuals, including small business owners, educators, entrepreneurs, families, first responders and more. We offer a range of tailored services, addressing specific financial needs, whether through comprehensive financial strategies or specialized focus areas such as Retirement Income Strategies, Estate Planning Strategies, Tax Planning Strategies, Risk Management & Protection Planning, Wealth & Portfolio Management, College Funding, Special Needs Planning, Planning with Charitable Intent, Business Owner Strategies, Small & Large Group Employee Benefits and more. What sets us apart is our unwavering commitment to a holistic approach in crafting and cultivating personalized financial wellness strategies. We genuinely care about the well-being of our clients, and our dedicated, all-encompassing method reflects this passion. To ensure the highest quality of guidance, our team follows a rigorous process that leads to exceptional outcomes and empowers clients to pursue their financial goals with confidence. In this role, you will be responsible for providing exceptional financial guidance, promoting our range of products and services, and building lasting relationships with clients. To be successful, you must possess the following characteristics: Financially Driven, Coachable, Strong Verbal & Written Skills, Charismatic & Confident, Ethical and Self Motivated. Financial Services Representative Responsibilities:
Step 1: Potential Employer Questions What questions can an employer with this job description? Job Title: Financial Services Representative ### Questions an Employer Might Ask for This Job Description #### Experience and Background: 1. **Role-Specific Experience:** - Can you describe your experience in financial services, particularly in consulting with clients and providing tailored financial recommendations? - Have you worked with a diverse clientele before? Can you provide examples of how you managed their different financial needs? 2. **Client Engagement and Relationship Building:** - How do you approach building and maintaining long-term relationships with clients? - Can you share an example of a time when you successfully converted a cold call into a long-term client relationship? 3. **Knowledge of Financial Products:** - How familiar are you with the range of financial products and services we offer, such as retirement income strategies or estate planning? - How do you stay updated on new financial products and market conditions? 4. **Analytical and Problem-Solving Skills:** - Can you provide an example of a complex financial problem you solved for a client? - How do you approach assessing market conditions and their potential impact on client investments? 5. **Communication and Presentation Skills:** - How do you ensure that your communication with clients is clear and effective? - Can you describe a situation where your strong verbal and written communication skills helped resolve a client’s issue or concern? 6. **Customer Service:** - How do you ensure outstanding customer service in your interactions with clients? - Can you provide an example of a time when you went above and beyond to meet a client's needs? #### Behavioral and Personal Traits: 7. **Drive and Motivation:** - What motivates you to work in financial services, and how do you stay driven and focused on your goals? - Can you share an example of a time when your financial drive led to a successful outcome? 8. **Ethics and Integrity:** - How do you ensure that your work always aligns with ethical standards? - Can you describe a situation where you had to make a difficult ethical decision? 9. **Coachability and Learning:** - How do you respond to feedback and coaching? - Can you share an experience where being coachable helped you improve your performance or skills? #### Technical and Professional Skills: 10. **Proficiency with Tools:** - How proficient are you with Microsoft Office applications and CRM software? - Can you describe how you have used these tools in your previous roles to manage client relationships and track performance? 11. **Licensing and Certification:** - Do you currently hold the necessary state licenses to perform financial services? - Are there any additional certifications or qualifications you are pursuing or plan to pursue? 12. **Networking and Professional Connections:** - How do you establish and maintain connections with professional networks, including accountants and attorneys? - Can you provide an example of how a professional connection benefited your clients? #### Fit and Future Goals: 13. **Alignment with Company Values:** - What attracted you to Integrated Financial Concepts, and how do you see yourself fitting into our culture? - How do your personal values align with our holistic approach to financial wellness? 14. **Career Goals:** - What are your long-term career goals, and how does this role fit into your plans? - How do you see yourself growing within our company? 15. **Contribution to the Team:** - How do you see your role contributing to the overall success of our team and company? - Can you provide an example of a time when you worked collaboratively with a team to achieve a common goal? By preparing thoughtful answers to these questions, you can demonstrate your qualifications, experience, and alignment with the company's values and expectations for the Financial Services Representative role. Step 2: How to answer these questions? ### How to Answer the Questions for the Job Description: Financial Services Representative at Integrated Financial Concepts #### Experience and Background: 1. **Role-Specific Experience:** - **Answer:** Highlight your relevant experience and provide specific examples. Emphasize your client-focused approach and success in consulting and recommendations. - **Example:** "I have over five years of experience in financial services, during which I have consulted with a variety of clients, from small business owners to families. In my previous role, I successfully provided tailored financial strategies, resulting in a 20% increase in client satisfaction and retention." 2. **Client Engagement and Relationship Building:** - **Answer:** Discuss your approach to client engagement and provide specific examples of successful long-term relationships. - **Example:** "I believe in building strong, trust-based relationships with clients. One example is a client I initially reached out to through cold-calling who later became a long-term client. By understanding their needs and consistently providing value, I fostered a relationship that led to multiple referrals." 3. **Knowledge of Financial Products:** - **Answer:** Demonstrate your knowledge of financial products and your commitment to staying updated. - **Example:** "I am well-versed in various financial products, including retirement income strategies and estate planning. I regularly attend industry conferences and webinars to stay informed about new products and market trends, ensuring I provide the most current and relevant advice to my clients." 4. **Analytical and Problem-Solving Skills:** - **Answer:** Provide examples of your analytical skills and problem-solving abilities in financial contexts. - **Example:** "In my previous role, a client faced a complex tax issue due to market fluctuations. By analyzing the market conditions and adjusting their investment strategy, I helped them minimize their tax liability and achieve their financial goals." 5. **Communication and Presentation Skills:** - **Answer:** Highlight your communication skills with specific examples. - **Example:** "Clear communication is crucial in financial services. In one instance, I helped a client understand a complex investment strategy by breaking it down into simple terms and visual aids, leading to their informed decision and satisfaction." 6. **Customer Service:** - **Answer:** Showcase your commitment to outstanding customer service with concrete examples. - **Example:** "I always strive to exceed client expectations. For example, I once worked overtime to resolve a client's urgent financial issue, ensuring their peace of mind and earning their long-term loyalty." #### Behavioral and Personal Traits: 7. **Drive and Motivation:** - **Answer:** Share what drives you and provide examples of your motivation in action. - **Example:** "I am driven by the opportunity to make a positive impact on clients' financial well-being. My motivation helped me exceed my sales targets by 30% last year, as I consistently sought to understand and meet clients' needs." 8. **Ethics and Integrity:** - **Answer:** Discuss your commitment to ethics and provide an example of an ethical decision. - **Example:** "Integrity is fundamental in financial services. I once advised a client against a high-risk investment that would have benefited me financially but was not in their best interest. This decision reinforced their trust in me and resulted in a long-term relationship." 9. **Coachability and Learning:** - **Answer:** Demonstrate your openness to feedback and continuous learning with examples. - **Example:** "I value feedback as a tool for growth. In my previous role, I actively sought feedback from my mentors, which helped me improve my client engagement strategies and achieve higher client satisfaction rates." #### Technical and Professional Skills: 10. **Proficiency with Tools:** - **Answer:** Highlight your proficiency with relevant tools and provide examples of their use. - **Example:** "I am proficient in Microsoft Office and CRM software, which I used extensively to manage client data and track performance. These tools helped me maintain organization and provide timely and accurate advice to clients." 11. **Licensing and Certification:** - **Answer:** Discuss your current licensing status and any ongoing efforts to obtain further qualifications. - **Example:** "I hold the necessary state licenses for financial services and am currently pursuing additional certifications in estate planning and risk management to enhance my expertise." 12. **Networking and Professional Connections:** - **Answer:** Share your approach to networking and provide examples of successful professional connections. - **Example:** "I actively network with accountants and attorneys to provide comprehensive financial solutions to clients. A recent collaboration with a tax attorney helped a client navigate a complex tax situation, demonstrating the value of professional connections." #### Fit and Future Goals: 13. **Alignment with Company Values:** - **Answer:** Express your alignment with the company's values and culture. - **Example:** "I am impressed by TopCo Financials' holistic approach to financial wellness and commitment to client well-being. My values align closely with this philosophy, and I am excited about the opportunity to contribute to such a client-centric organization." 14. **Career Goals:** - **Answer:** Discuss your long-term career goals and how this role fits into them. - **Example:** "My long-term goal is to specialize in retirement income strategies and eventually move into a leadership role. I believe that TopCo Financials offers the right environment for me to grow and achieve these goals." 15. **Contribution to the Team:** - **Answer:** Highlight your teamwork skills and provide examples of past contributions. - **Example:** "I am a strong team player and believe in the power of collaboration. In my last role, I worked closely with colleagues to develop a comprehensive financial plan for a major client, which resulted in a 25% increase in their investment portfolio." By preparing thoughtful and detailed answers to these questions, you can demonstrate your qualifications, enthusiasm, and alignment with the values and expectations of TopCo Financials. Step 3: Practice, practice, practice Step 4: Do a mock interview with someone Step 5: Formal Interview If you go through these five steps, you will be well prepared and focused. ##### ![]() Communication is our only differentiator in winning. I guide people succeed when they must win, such as getting a good job, advancing in career or winning a sales deal. I wrote a practical, no-nonsense book on winning throuhg speaking titled Winning Speech Moments: How to Achieve Your Objective with Anyone, Anytime, Anywhere. Get the Free Speech Checklist Email: [email protected] Phone: 732-847-9877
0 Comments
The question is, "Why should we hire you?" This question is often not asked directly, nor is it usually the first question in an interview. However, it would help if you addressed the primary question before answering other questions. No matter what question is asked, you should bring it back to the most important question by saying: "Before I answer your question, let me briefly tell you a little bit about myself so you know why I am here." What you are going to tell them is why they should hire you. Be direct, as you are there to get a job, not to score style points. Consider a recent example where preparation could have made a huge difference: President Biden's performance in the debate against Donald Trump. Contrary to popular belief, his performance issues were not due to age but to very poor preparation. This underscores the power of being well-prepared, putting you in control of the situation. I worked with a recent college graduate who struggled to get job offers despite landing interviews. The problem is that students spend a lot of time learning various subjects in school but need more time (if any) to develop the crucial skill of interviewing. They often learn this the hard way. But why should it be that way? Here's What We Did: Based on his college experience, internship, and extracurricular activities, we focused on three key words: Learn, Contribute, and Grow. Learn
With this focus, aim to create a win-win relationship in which you win by making your boss, team members, and company successful. This means that by hiring you, the company gains a valuable asset, and in return, you gain a fulfilling job and opportunities for growth and development. By answering this question effectively, you will demonstrate preparation, thoughtfulness, and insight, persuading the interviewer to bet on you. This will leave you feeling reassured and confident in your abilities. Applying This Approach: Reflect on Joe Biden's "job interview" in the election:
Biden's failure to effectively prepare and communicate led to his poor performance. Avoid this mistake by following the tips provided. It will show that you are well prepared, focused, and can get the job done. You will engender confidence in the interviewers that you are the one they are looking for to get the company to the "promised land." ##### ![]() Communication is our only differentiator in winning. I guide people succeed when they must win, such as getting a good job, advancing in career or winning a sales deal. I wrote a practical, no-nonsense book on winning throuhg speaking titled Winning Speech Moments: How to Achieve Your Objective with Anyone, Anytime, Anywhere. Get the Free Speech Checklist Email: [email protected] Phone: 732-847-9877 Chris Matthews, an American political commentator, retired talk show host, and author, often uses a football metaphor to describe the US two-party system. He suggests that for the system to function, both parties need to operate within the '40-yard lines' on a football field. This means that each party can only move up to the 40-yard line on either side, and if they go beyond these limits, it could lead to a breakdown of the system. We saw what happens when one side moves way to one side. It resulted in a bloody Civil War. Since then, both sides' leadership has been responsible and heeded that rule, though their supporters wanted to break past the 40-yard line. The election of Donald Trump in 2016 changed everything. Trump aimed to disrupt this implicit agreement, transforming the Republican Party into the MAGA party, which rejected the 40-yard rule. Trump had never worked in the government, so he never felt he had to follow any rules. One of the most significant outcomes of his administration was reshaping the Supreme Court into what some call a 'MAGA court.' This court is aligned with the values of the MAGA party and overturned Roe v. Wade, a landmark decision in place for nearly 50 years, representing a move far beyond the 40-yard line on the right. Additionally, recent decisions have suggested that a president could be immune from accountability for actions taken while in office, seemingly to protect Trump from repercussions for his conduct. The system is now irreparably broken and not fixable. The US faces a critical juncture: it can sustain its democracy or risk descending into a bloody civil conflict that will destroy everything that has been built. The presence of hundreds of millions of guns and a strong cultural attachment to freedom, which is deeply ingrained in the American psyche and often manifests as resistance to government overreach, make autocracy untenable. We have reached a breaking point, and urgent action is needed. The time for action is now, and we must act swiftly to prevent further deterioration of our political system. The solution I propose is partitioning the US. While challenging, this may be the only way to avoid a civil war and prevent the country's destruction. It is better to have two or more countries that can live how they want to rather than have a war that results in destruction. This is the stark choice we face today, but it also presents an opportunity for a peaceful resolution, a way forward that can be achieved without bloodshed. This potential for a peaceful resolution should give us optimism in these challenging times. ##### ![]() Communication is our only differentiator in winning. I guide people succeed when they must win, such as getting a good job, advancing in career or winning a sales deal. I wrote a practical, no-nonsense book on winning throuhg speaking titled Winning Speech Moments: How to Achieve Your Objective with Anyone, Anytime, Anywhere. Get the Free Speech Checklist Email: [email protected] Phone: 732-847-9877 Most need to realize how much work goes into delivering a high-stakes communication. It's high stakes because you are either going to win or lose. Bad things happen when you lose. Unfortunately, Joe Biden lost in his presidential debate with Donald Trump because he could not deliver even an acceptable high-stakes communication at the presidential debate. Based on Biden's poor performance, some in his party want him to end his presidential campaign. I will explain what you need to do to avoid this predicament. Note, Trump was terrible in the debate, but this blog post focuses on Biden since he was atrocious. Since job interviews are a form of high-stakes communication with which we are familiar, I will use the presidential debate between Joe Biden and Donald Trump to show how to communicate effectively and win. They were both interviewing for the job of the president of the United States in front of 50 million viewers. Joe Biden knocked himself out in the first 90 seconds, so Donald Trump was declared a winner in many polls after the debate. Trump now has an excellent shot to be the president unless something significant changes before November 5th, 2024 when people make a hiring decision. In my book "Winning Speech Moments," I stress three key elements you must master: Message, Content, and Performance. This may sound simple, but it requires dedicated practice. You can't just wing it. But with practice, you can feel prepared and confident in any high-stakes communication situation. Below is what you are trying to convey with message, content and performance. Message What you plan to do or deliver. Content What are things you want people to know so they can trust that you can deliver if hired. Performance What do you want people to feel so they trust you that you indeed will deliver on your message. This is it. You would think everyone would be able to win in high-stakes communication, but it is one of the hardest things to do. Why? You never get to test this with the decision-makers. You must use your instincts and make smart guesses. You only get one shot to win. Most people don't have a message, their content does not amplify their message, and their performance could be better. The result is they don't get a job, and the interview becomes a waste of time for both. If you integrate all three, you have a good shot to be hired. It sounds simple but is very difficult to execute. High-stakes communication is about trust. Just as we go to movies because we trust the actors to deliver a performance that makes us feel. You must be able to make your audience trust you. You can't be an effective communicator if you can't inspire trust. Your performance is key to building this trust. The performance is the most difficult aspect of high-stakes communication. Your visual is sending signals and everyone can see it. In these three attributes, Biden did not have a message, his content needed to be more precise, and his performance could have been better. Meanwhile, Trump at least had a message (America is bad because of Joe Biden); his content was filled with untruths and exaggerations, but was very clear when he said, "I did not have sex with a pornstar." His performance was ok in that he did not make weird faces or interrupt Biden (which he couldn't do based on the silent mic when it was not his turn to talk). Trump won because he at least knew why he was there. Biden didn't. So let's turn to your high-stakes communication: Job Interview. Message You must have a message about why the employer should hire you. You must show them how they will make money. You must keep repeating this since this is the only thing that matters to an employer. Content You better be able to answer questions briefly while amplifying your message. If you can't stay on message, then you are confusing the interviewer. Performance This is about persuasion, trust, and delivering results. Does your performance show that? As you can see, I have simplified this, but it requires a lot of work to succeed in high-stakes communication. If it is hard for residents, then just think how hard it is for people who rarely engage in high-stakes communication. So what can you do? Practice, practice, practice. I recommend you get a high-stakes communication coach or get my book. The reason coaching is important since only they will tell you ahead of time what's working and what needs to be improved. You don't want to find out when you don't get hired. People need to work on this money skill and not wing it. They get frustrated when they don't win. Communication is hard, and it is a must skill today to succeed. AI can do a lot of wonderful things, but it can't deliver a performance that results in a win. Only you can do that. So don't get intimidated by AI; just work on the most important skill for success: High-Stakes Communication. ##### ![]() I guide people succeed when they must win, such as getting a good job, advancing in career or winning a sales deal. I wrote a practical, no-nonsense book on winning throuhg speaking titled Winning Speech Moments: How to Achieve Your Objective with Anyone, Anytime, Anywhere. Get the Free Speech Checklist Email: [email protected] Phone: 732-847-9877 When interviewing for a job, you can easily get eliminated and not know about it. So, how do you prevent this from happening? To understand this, let's look at how Joe Biden got eliminated when he was debating Donald Trump. The debate was a high-stakes event, and Biden was either unprepared or could not execute. Joe Biden is trying to get re-elected as the president, so all the blame goes to him. Similarly, if you screw up a job interview, you are to blame. It is you who is not going to get the job. When you have a face to face interview and can't get the job, the interviewer is saying that you can't help them make money. It is that simple. It is always about money. Joe Biden lost the debate since he could not convince people how he will make their lives better. So, what can we learn from Joe Biden's mistakes in a high-stakes debate that can be applied to a job interview? Understanding these mistakes can provide valuable insights and help you avoid similar pitfalls. First Mistake: First Impression When Joe Biden enters the stage, he points to the lectern. Everyone in America knows that Biden has the lectern closest to him, so it makes no sense why he is unsure. Pointing to the podium makes Biden look unconfident. This happens before he utters a single word or even Donald Trump enters the stage. Strike One. But Biden still has two strikes left. Second Mistake: First Sound from Joe Biden. Biden's first sound in the debate was raspy and inaudible. He did not sound confident. If Biden was not feeling well, his campaign manager should have postponed the debate. Strike Two. Biden is now down to one strike. Third Mistake Since there were no opening statements, Biden had to clearly explain why he was debating a candidate convicted of 34 counts of felony, guilty of committing sexual assault and convicted of committing fraud where he has to pay $453 million. Biden had to make Trump unacceptable right from the beginning. Biden did not do that and made Trump acceptable. That's all on Biden. You can have a bad day playing a round of golf, but not when you want to remain the president. Strike Three. The debate was over in less than two minutes. Many who watched the debate past the first two minutes thought that Biden was better later in the debate, but it was too late. The damage was done. Joe Biden knocked himself out without Trump laying a punch on him. Go watch it, and you will see that this debate was torture to watch for 90 minutes since we went to "garbage time" after the first two minutes. Basketball games in the NBA have garbage time of no more than fifteen minutes, which typically happens in the fourth quarter when one team is so far ahead that the outcome has already been decided, and the players from both teams are just playing to run out the clock. The only event I remember that was just as short as this debate was when Michael Spinks fought Mike Tyson. It was on pay-per-view, so I paid to watch it at a colleague's house. I went to get some snacks in another room, and when I came back to the TV room, the fight was over. Tyson knocked out Spinks. I could not believe it. The fight was over in 91 seconds, and Michael Spinks never fought again. Joe Biden did not understand that you can't debate a felon. You are entering a boxing ring and must knock him out. That is on Biden. At least Michael Spinks took a punch from Tyson and got knocked out. Biden knocked himself out in less than two minutes, which I don't think was possible in a presidential debate with high stakes. What can you learn from Joe Biden's debate performance so you don't make the same mistakes in a high-stakes interview? First impressions are crucial, so you must work on how you will present yourself from the beginning at a job interview. For instance, dress professionally, maintain eye contact, and offer a firm handshake. The first impression is how the interviewer sees you without you saying a single word. Secondly, remember that your initial communication with the interviewer is as crucial as your responses to their questions. Clear and confident communication can set the tone for the entire interview and leave a lasting impression. Third, you must ensure that your and the interviewer's expectations are aligned. This means understanding the job role, the company culture, and what the interviewer is looking for in a candidate. It's not just about what you can offer, but also about what you can expect from the job and the company. Though this sounds simple. But, as you saw in the presidential debate, Joe Biden could not do this well, and it got worse from there. He did not even try to recover from or correct his mistakes in his closing statement. The entire debate was a disaster for Biden. SInce BIden was so bad, very little focus was being given to Donald Trump. He won the debate because of a self knockout commitred by Joe BIden. ##### ![]() I guide people succeed when they must win, such as getting a good job, advancing in career or winning a sales deal. I wrote a practical, no-nonsense book on winning throuhg speaking titled Winning Speech Moments: How to Achieve Your Objective with Anyone, Anytime, Anywhere. Get the Free Speech Checklist Email: [email protected] Phone: 732-847-9877 |
AuthorJay Oza Archives
July 2024
Categories
All
|